Account Manager (Austin, TX)

ABOUT US

Featured on the Forbes AI 50 list, Codeium has risen to become a leader in the AI developer tools space. In just over a year since product launch, Codeium has given hundreds of thousands of users around the world code autocomplete, in-editor chat assistants, and more. Our IDE extensions span 70+ programming languages and 40+ editors and our state-of-the-art proprietary language models plus custom inference stack allow us to deliver the best experience possible to our users.

We're one of the fastest growing AI startups – focusing on product, revenue, and customer experience which has led to substantial revenue growth and enterprise traction. We work hard, and we operate with a high degree of trust, agency, and ownership.

HIGHLIGHTS:

About the Role:
We’re hiring our first Account Manager to manage a portfolio of 30-40 post-sales accounts. This role is critical in ensuring customers successfully onboard, adopt, and expand their use of Codeium. You will play a hands-on role in driving customer outcomes, identifying opportunities for growth, and ensuring renewal success.

As our first Account Manager, you’ll also help shape and implement best practices for account management, setting the foundation for future team growth.

What You’ll Do:

Customer Onboarding:
- Lead seamless onboarding experiences, ensuring customers are set up for success.
- Educate customers on Codeium’s features and best practices to accelerate time-to-value.
Drive Adoption:
- Proactively engage with customers to ensure product adoption across their teams.
- Host regular check-ins and business reviews to share insights and drive continued engagement.
Growth & Expansion:
- Identify opportunities for upselling and cross-selling Codeium’s solutions.
- Collaborate with Sales and Product teams to tailor solutions that meet evolving customer needs.
Renewals & Retention:
- Own the renewal process, ensuring high customer satisfaction and retention rates.
- Address customer challenges promptly and work to mitigate potential churn risks.
Strategic Partnership:
- Build strong, trusted relationships with key stakeholders at customer organizations.
- Act as the voice of the customer internally, providing feedback to improve the product and customer experience.
Process Building:
- Develop scalable account management processes and tools to improve efficiency and consistency.
- Contribute to building a playbook for onboarding, adoption, and renewal strategies.

What We’re Looking For:

2-5+ years of experience in account management, customer success, sales, or a similar customer-facing role.
Proven track record of managing complex customer relationships and delivering results.
Exceptional communication and presentation skills, with the ability to build rapport at all organizational levels.
Experience driving growth and managing renewals within a SaaS or technology environment is highly preferred.
Comfortable working in a fast-paced, ambiguous startup environment with a builder’s mindset.
Strong organizational skills with the ability to prioritize and multitask effectively.
Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zendesk) and customer success platforms

Why Join Codeium:

Be the first Account Manager and shape the future of account management at Codeium.
Play a critical role in driving customer success at a fast-growing AI startup.
Access opportunities for professional growth and development.
Join a collaborative team passionate about innovation and customer outcomes.

Compensation & Benefits:

Competitive salary and benefits package.
Flexible work environment.
Opportunities for career advancement as Codeium scales.

WHAT WE BELIEVE

Our best work is done in person. The team works together 5 days a week in our office in downtown Austin, TX (in the heart of the city).

We believe that world-class enablement is a competitive advantage, and have hired one of the best teams in the industry to deliver on that promise to all current and future Codeium employees.

We’re not a family, but a lot of our employees have them (fur babies included). Codeium offers a number of benefits and perks to make sure everyone is cared for – including but not limited to:

Competitive comp plan
Comprehensive benefits (medical, dental, vision)
401K, equity
Catered lunches, fully stocked kitchen, swag, etc.
Team events & activities
Downtown parking

We truly have one of the best teams in our space. We are set on hiring team members who can communicate the advancement, excitement, and passion of the product and technology for the Sales team and our customers. We don't want this to be just another job, we want this opportunity to fundamentally change your career.

If your experience is close but doesn’t fulfill all requirements, please apply. Codeium is on a mission to build a special company. To achieve our goal, we are focused on hiring teammates with different backgrounds, perspectives, and experiences.

Codeium is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Codeium will process your personal data in accordance with Codeium’s Privacy Policy.

Account Manager (Post-Sales)

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