Juan Perez

CIO at Salesforce

2024 CODEIUM TECH LEADER: ENTERPRISE SOFTWARE

Background

Juan Perez is the CIO of Salesforce, which he joined in 2022 following a 30+ year career at UPS as CIO and Engineering Officer and as a member of the Executive Leadership Team, responsible for all technology and engineering functions.

During his time at UPS, Juan was a key part of adoption of new technologies, including AI, virtual assistants, and virtual reality solutions for driver training. At Salesforce, Perez is responsible for leading internal digital transformation, including integrating generative AI into the company's products and platforms both internally and externally. Salesforce recently launched Einstein GPT, a generative AI tool for customer experience management.

“I think AI is also going also help us improve customer service. When you have generative AI, with trusted data and trusted models providing better and more accurate responses to cases, issues and problems, I think that the responses to customers who are in distress or who are facing a problem will be significantly better in the future — therefore, improving overall customer satisfaction. I would go as far as even saying that in time, AI will have a positive impact on net promoter scores (NPS) and customer satisfaction scores. It will take a little bit of time to get there, but I think AI will eventually have that type of impact."

Disclaimer: These leaders are not affiliated with Codeium, nor do their inclusion in this group suggest any commercial relationship between their businesses and Codeium.